Altrex improves customer service with Magento and Infor LN integration

Altrex, known for innovative climbing solutions such as ladders and scaffolding, was looking for a way to serve customers faster and better when ordering replacement parts. With support from Epartment and Conneqt, a parts webshop was developed with smart integrations to the ERP system, raising both the customer experience and internal efficiency to a higher level.

The challenge: Making inventory and order processing smarter

Altrex wanted to provide customers with immediate insight into the availability of parts and process orders faster. Previously, it required a lot of manual work to transfer orders from the webshop to the ERP system (Infor LN) and to make current stock visible. This process was error-prone and hindered Altrex's growth ambitions in terms of service delivery.

The solution: Integration between Infor LN and Magento

In collaboration with digital agency Epartment, Altrex built a new parts webshop in Magento. Conneqt provided the crucial integration between Magento and Infor LN. Through a smart connection, orders are now automatically processed in the ERP according to EDI message standards, and the inventory in Magento is updated in real-time from Infor LN. This eliminates manual work, speeds up the order process, and gives users immediate visibility of current stock statuses.

Read more about our Magento integrations.

The impact: Higher delivery reliability and faster service

The automated connection has noticeably improved Altrex's service. Customers can now see the current stock status in the webshop and know exactly when parts can be delivered – often even on the same day! Thanks to the direct order processing in Infor LN, the delivery process now seamlessly aligns with the regular logistics flow, without extra steps.

“Altrex has been an established name for years, but there was still a lot of ground to cover in the field of digitization. Conneqt realized an integration between our webshop and ERP within 2 weeks. That saves a lot of manual work!”

— René Bruggeman, Marketing Manager Altrex