Altrex improves customer service with Magento and Infor LN integration
Altrex, known for innovative climbing solutions such as ladders and scaffolding, sought a way to serve customers faster and better when ordering replacement parts. With support from Epartment and Conneqt, a parts webshop was developed with smart integrations to the ERP system, elevating Altrex's customer experience and internal efficiency to a higher level.
The challenge: Making inventory and order processing smarter
Altrex wanted to provide customers with immediate insight into the availability of parts and process orders more quickly. Previously, it required a lot of manual work to transfer orders from the webshop to the ERP system (Infor LN) and make up-to-date inventory visible. This process was error-prone and hindered Altrex's growth ambitions in service delivery.
The solution: Integration between Infor LN and Magento
In collaboration with digital agency Epartment, Altrex built a new parts webshop in Magento. Conneqt provided the crucial integration between Magento and Infor LN. Through a smart connection, orders are now automatically processed in the ERP according to EDI message standards, and the inventory in Magento is updated in real-time from Infor LN. This prevents manual work, speeds up the order process, and gives users immediate visibility of current inventory statuses.
Read more about our Magento connections.
The impact: Higher delivery reliability and faster service
The automated connection has noticeably improved Altrex's service. Customers can now see the current inventory status directly in the webshop and know exactly when parts can be delivered – often even the same day! Thanks to the direct order processing in Infor LN, the delivery process now seamlessly aligns with the regular logistics flow, without extra actions.
“Altrex has been a well-established name for many years, but there was still much ground to be gained in terms of digitization. Conneqt implemented an integration between our webshop and ERP within 2 weeks. That saves a lot of manual work!”
— René Bruggeman, Marketing Manager Altrex
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